Cancellations and Refunds - BMI Calculator & Health Programs

Cancellations & Refunds

Fair and transparent refund policy for all our health programs

Last updated: March 2, 2026

Quick Summary

Full Refund Window: 7 days from purchase

Processing Time: 5-7 business days

Refund Method: Original payment source

Contact: order@bmi-calculator.co.in

Refund Eligibility

Full Refund Eligible (Within 7 Days)

Program purchased but diet plan not yet delivered
Technical issues preventing access to purchased content
Duplicate charges or payment processing errors
Order placed by mistake or without authorization
Program content significantly different from description

Partial Refund Eligible (7-14 Days)

Diet plan delivered but customer unable to follow due to medical reasons (with doctor's note)
Incomplete program delivery due to our technical failures
Service quality issues documented and reported within 48 hours of delivery

Note: Partial refunds typically 50% of program cost, evaluated case-by-case.

No Refund After

Diet plan materials have been fully delivered and accessed
More than 14 days have passed since purchase
Customer dissatisfaction with results (individual results vary)
Change of mind after receiving complete program materials
Failure to follow the provided diet plan or instructions

Refund Process Timeline

Step 1: Submit Request (Day 0)

Step 2: Review Process (Days 1-2)

Our team reviews your case, verifies eligibility, and may request additional information if needed.

Step 3: Decision Notification (Day 2-3)

You receive email confirmation of refund approval or denial with detailed explanation.

Step 4: Processing (Days 3-5)

Approved refunds are processed through our payment gateway (Razorpay) back to your original payment method.

Step 5: Completion (Days 5-7)

Refund appears in your bank account/credit card statement. Timeline may vary by bank.

How to Request a Refund

Required Information:

Order ID: Found in your purchase confirmation email
Transaction ID: Razorpay payment reference number
Email Address: Used for the original purchase
Phone Number: For identity verification
Reason for Refund: Detailed explanation
Supporting Documents: Screenshots, medical notes (if applicable)

Contact Methods:

Email (Recommended)

Email: order@bmi-calculator.co.in

Subject: "Refund Request - Order #[Your Order ID]"

Response Time: Within 24 hours

Phone Support

Phone: +91 8209571314

Hours: Mon-Fri, 9 AM - 6 PM IST

Response Time: Immediate during business hours

Special Circumstances

Medical Emergencies:

Full refund available regardless of delivery status
Medical documentation required within 30 days
Expedited processing within 3 business days

Technical Issues:

Email delivery failures due to our system issues
Incorrect or incomplete program materials sent
Website/payment gateway malfunctions resulting in overcharges

Exceptional Cases:

Each case evaluated individually by senior management
Customer service history and circumstances considered
Goodwill refunds may be offered at our discretion

Payment Gateway & Processing

Razorpay Processing:

All refunds processed through Razorpay payment gateway
Refunds credited to original payment method only
Processing fees may be deducted as per Razorpay terms
International cards may take 7-10 business days

Bank-Specific Timelines:

Credit Cards: 3-7 business days
Debit Cards: 2-5 business days
Net Banking: 1-3 business days

UPI: 1-2 business days
Wallets: 2-4 business days
NEFT/RTGS: Same day (if before 2 PM)

Order Cancellation Policy

Immediate Cancellation (Free):

Within 1 hour of purchase
Before diet plan preparation begins
Payment verification pending
System error or duplicate orders

Standard Cancellation (Subject to Review):

1-24 hours after purchase
Diet plan preparation in progress
Requires manual review and approval
May incur administrative charges

How to Cancel:

Email order@bmi-calculator.co.in immediately
Include "URGENT CANCELLATION" in subject line
Provide order ID and reason for cancellation
Receive confirmation within 2 hours (business hours)

Frequently Asked Questions

Individual results vary based on many factors including adherence to the program, metabolism, lifestyle, and starting health condition. Results are not guaranteed, so dissatisfaction with outcomes is not grounds for refund after the initial 7-day period.

We offer free program modifications for food allergies or dietary restrictions. If modifications aren't possible, a full refund is available within 14 days with medical documentation of the allergy.

Partial refunds are considered case-by-case within 14 days, typically for medical reasons that prevent continuing the program. Usage of a few days doesn't automatically disqualify you, but requires valid documentation.

You'll receive email updates at each stage: request received, under review, approved/denied, processed, and completed. You can also email us anytime for status updates using your order ID.

If you don't see the refund after 7 business days, contact your bank first. If they confirm no credit was received, email us with your bank's reference number and we'll provide Razorpay's transaction proof for your bank to trace.

Refund Support

Our dedicated refund team is here to help with any questions or concerns: